Disclaimer

General Disclaimer

The information, products, services, recipes, videos, and other content available through the Al Madinah mobile application (the "App"), operated by Al Madinah Meat Market, are provided on an "as is" and "as available" basis for general informational and commercial purposes.

While we make reasonable efforts to keep the App's content accurate, complete, and up to date, we make no representations or warranties regarding its completeness, accuracy, reliability, suitability, or availability.

Any reliance you place on such information is strictly at your own risk.

By using the App, you also agree to our Terms of Service and Privacy Policy.

Product Descriptions, Images, and Freshness

• Product images are for illustrative purposes. Actual meat may vary in appearance, size, cut, colour, or weight.
• Weight and portion figures are approximate, and minor variations are expected.
• Product availability, stock levels, and pricing may change without prior notice.
• Cold-chain packaging is used to help preserve freshness. After delivery, continued freshness depends on proper storage and handling by the customer.

Halal Assurance

• Zibah is carried out by qualified Zibah masters.
• HALAL, PREMIUM, and FRESH badges reflect our internal quality standards.
• We do not independently guarantee compliance with every external Halal certification body.
• If you require a particular certification standard, contact contact@almadinahmeatmarket.com before ordering.

Pricing, Availability, and Discount Codes

• All prices are in Pakistani Rupees (PKR) and may change without notice.
• Obvious pricing errors may result in cancellation and a full refund.
• Discount codes and promotional offers apply only according to their stated conditions.
• Promotions for regular products do not apply to animal/service bookings unless specifically stated.
• We may withdraw, modify, or disable promotions.

Bookings and Time Slots

• Animal and service booking slots including Zibah, Qurbani, Sadka, Zakat, Aqeeqa, and Event Orders are based on operational availability.
• Selecting a slot does not reserve it.
• A slot is allocated only after successful full advance payment.
• Paid bookings remain PENDING until confirmed or rejected by us.
• Confirmation depends on service capacity, animal availability, Zibah master availability, seasonal load, and serviceability.
• During peak periods such as Qurbani, demand may exceed available capacity.

Delivery Time Estimates

Delivery windows such as "30–45 minutes", "Same-Day", or "Express" are estimates only.

Delivery may be affected by traffic, weather, VIP movement, protests, curfews, power or internet outages, incorrect addresses, recipient unavailability, or circumstances beyond our reasonable control.

Third-Party Payment Services

• JazzCash, EasyPaisa, Bank Card and Bank Transfer payments are handled by third-party providers.
• We do not store your full card details, CVV, PIN or bank credentials.
• We are not responsible for failures, downtime, transaction delays, or reversal delays caused by third-party payment services.
• Transaction charges or wallet limits imposed by your payment provider are your responsibility.

Cash on Delivery (COD)

COD is available only for regular meat/product orders and is not available for animal/service bookings.

Repeated refusal of COD deliveries without valid reason may result in COD being disabled or your account being suspended.

Push Notifications and Communication

• Firebase Cloud Messaging may be used for transactional and promotional notifications.
• Notification delivery depends on device settings, network connectivity, and third-party infrastructure.
• We cannot guarantee timely delivery of every notification.
• You are responsible for maintaining accurate contact information in your account.

Recipes, Videos, and Nutritional Information

Recipes and videos are provided for general informational and inspirational purposes only and are not professional culinary, dietary, or medical advice.

Serving-size estimates are approximate.

If you have allergies or special dietary requirements, please contact contact@almadinahmeatmarket.com before ordering.

Health, Safety, and Food-Handling Advice

• Fresh and frozen meat must be handled, stored and cooked properly.
• Fresh meat should be refrigerated promptly after receipt.
• Meat should be cooked to safe internal temperatures.
• We are not responsible for spoilage or adverse consequences caused by improper storage, handling or preparation after delivery.
• Consult a qualified medical professional for diet-related health concerns.

External Links

The App may contain external links, including payment gateway pages and third-party video services.

We do not control and are not responsible for the content, privacy practices, or availability of external resources.

Testimonials and Reviews

Testimonials, reviews, ratings, or before-and-after imagery represent individual customer experiences and do not guarantee that another user will have the same experience.

Force Majeure

We are not liable for inability to fulfill orders, bookings, or services resulting from circumstances beyond our reasonable control.

This may include natural disasters, floods, earthquakes, pandemics, government restrictions, curfews, riots, strikes, terrorism, war, animal-supply disruptions, veterinary bans, and infrastructure failures.

Limitation of Liability

To the maximum extent permitted by the laws of the Islamic Republic of Pakistan, Al Madinah Meat Market, its owners, directors, employees, agents, contractors, Zibah masters, delivery riders, and affiliates are not liable for direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from use of the App or reliance on its content.

Our aggregate liability for claims related to the App shall not exceed the total amount paid to us during the six (6) months preceding the event giving rise to the claim.

Where applicable law does not permit a particular limitation, liability will be limited to the maximum extent permitted by law.

No Professional Advice

Content relating to recipes, cooking tips, storage suggestions, Halal practices, animal welfare, or religious observance is provided for general informational purposes only.

It does not constitute professional culinary, medical, nutritional, veterinary, or religious advice. Consult an appropriately qualified professional or scholar for advice specific to your circumstances.

Changes to This Disclaimer

We may update this Disclaimer from time to time.

Material changes may be notified through the App or by email and the Last Updated date will be revised.

Continued use of the App following such changes constitutes acceptance of the updated Disclaimer.

Contact Us

For questions regarding this Disclaimer, please contact us.